1. Introduction
Welcome to LearnSquad, powered by Randgo and delivered by Accelerate Management School (AMS). Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information in accordance with the Protection of Personal Information Act (POPIA). By using the LearnSquad platform, AMS websites, or enrolling in our courses, you agree to the practices described here. If you do not agree, please do not use the platform or services.
AMS is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
2. About the Company
Accelerate Management School is a premier institution in South Africa specialising in management studies, with extensive accredited course offerings recognised by the QCTO and QLS, providing financial accessibility through skills levy reimbursement.
3. Information We Collect
We collect personal information in the following ways:
a. Information You Provide Directly
- Name, email address, phone number, ID number (for accredited course certification).
- Academic history, course preferences, enrolment data.
- Assignments, quiz results, feedback, and course interactions.
- Communications with instructors or support.
- Organisation or employer details if applicable.
b. Automatically Collected Information
- Device type, browser, IP address, and usage data via cookies/analytics tools.
- Pages visited, time spent on the platform, learning activity logs.
c. Optional Data
- Professional goals, job role, or interests to personalise your experience.
4. Why We Collect Your Information
We use your information for legitimate educational, operational, or legal purposes, including:
- Registering you for courses, tracking progress, issuing certifications.
- Communicating course updates, reminders, and support.
- Complying with accreditation requirements (QCTO, QLS).
- Improving platform performance, content quality, and user experience.
- Processing payments securely.
- Conducting customer satisfaction research or statistical analysis.
- Preventing fraud, crime, or other malpractice.
- Meeting legal obligations and protecting rights.
We do not use your data for automated decision-making without human oversight.
5. How We Store and Protect Your Information
We protect your personal information through:
- Secure, encrypted storage (SSL/TLS, AES-256) and firewall protection.
- Access restricted to authorised personnel.
- Physical security for paper records.
- Role-based access control for digital systems.
- Ongoing review of security policies.
- Confidentiality agreements with service providers.
6. How Long We Keep Your Data
We retain your information while your account is active, during course participation, and for required accreditation, reporting, or legal purposes. Once no longer needed, it is deleted or anonymised.
7. When We Share Your Information
We do not sell your personal data. We may share it with:
- Technology/service providers (hosting, payments, communication tools).
- Accreditation bodies (QCTO, QLS) for qualification purposes.
- Regulators or legal authorities where required.
- Other parties when necessary to protect our rights.
All third parties must comply with our privacy and security requirements.
8. Cookies and Analytics
We use cookies to improve user experience, remember preferences, and monitor usage. You can manage cookies in your browser, but some features may not work without them.
9. Your Rights Under POPIA
You may:
- Access the personal data we hold about you.
- Request correction or deletion where appropriate.
- Withdraw consent for marketing.
- Object to processing in certain cases.
- Lodge complaints with the Information Regulator.
10. International Transfers
Where services or accreditation bodies are abroad, we ensure lawful transfer with adequate protection.
11. Contact Us
For privacy queries, requests, or complaints, please contact:
Accelerate Management School
33 Fricker Road, Illovo,
Sandton, Johannesburg, 2196
Email: info@acceleratemanagementschool.co.za
Phone: +27 (0)10 745 4625
33 Fricker Road, Illovo,
Sandton, Johannesburg, 2196
Email: info@acceleratemanagementschool.co.za
Phone: +27 (0)10 745 4625
Information Regulator (South Africa)
JD House, 27 Stiemens Street,
Braamfontein, Johannesburg
P.O. Box 31533, Braamfontein, 2017
Email: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
JD House, 27 Stiemens Street,
Braamfontein, Johannesburg
P.O. Box 31533, Braamfontein, 2017
Email: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
12. Changes to This Policy
We may update this policy and will notify you of significant changes via the platform or email. The latest version will always be on our website.