1. Introduction
Welcome to LearnSquad, powered by Randgo (Pty) Ltd* and delivered through a network of accredited education partners*across South Africa.
Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information. It also outlines your rights under South Africa’s Protection of Personal Information Act (POPIA).
By using the LearnSquad platform or enrolling in our courses, you agree to the practices described in this policy. If you do not agree, please refrain from using the platform or related services.
Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information. It also outlines your rights under South Africa’s Protection of Personal Information Act (POPIA).
By using the LearnSquad platform or enrolling in our courses, you agree to the practices described in this policy. If you do not agree, please refrain from using the platform or related services.
2. Information We Collect
We collect personal information in the following ways:
a. Information You Provide Directly
- Your name, email address, phone number, and ID number (for accredited course certification).
- Academic background, course preferences, and enrolment data.
- Assignments, quiz results, feedback, and interactions with course materials.
- Communications with instructors, administrators, or support staff.
b. Automatically Collected Information
- Device type, browser, IP address, and usage data via cookies and analytics tools.
- Pages visited, time spent on the platform, and activity within course modules.
c. Optional Career and Preference Data
- If you choose, you may provide professional goals, job role, or learning interests to help us personalise your experience.
3. Why We Collect Your Information
We use your personal information for legitimate educational, operational, and legal purposes, including:
- Registering you for courses and providing access to course materials.
- Tracking your progress, recording assessments, and issuing accredited certificates.
- Communicating important updates, reminders, and student support information.
- Complying with accreditation requirements from bodies such as QCTO*and QLS.
- Improving platform functionality, course quality, and student experience.
- Processing payments through secure third-party providers.
- Sending optional updates, promotions, or newsletters (only if you opt in).
- Meeting legal and regulatory obligations and protecting the platform from misuse or fraud.
Aggregate and De-Identified Data Use
We may also use aggregated or de-identified information*– which cannot reasonably be used to identify any individual – to:
- Produce statistical and impact reports for partner organisations and education providers.
- Analyse academic outcomes and platform performance trends.
- Create marketing, communication, or informational materials highlighting LearnSquad’s collective achievements.
- All such reporting is conducted using anonymised group data only.
We do not*use your data for automated decision-making or profiling without human oversight.
4. How We Store and Protect Your Information
We take the security of your information seriously. Measures include:
- Data storage on encrypted servers with multi-layer firewall protection.
- All information transmitted via HTTPS using SSL encryption.
- Access restricted to authorised staff on a need-to-know basis.
- Service providers bound by confidentiality and data-processing agreements.
- Passwords securely hashed and never stored in plain text.
- Physical files (if any) kept in secure, access-controlled facilities.
- Regular testing, monitoring, and security audits to maintain compliance.
If a data breach occurs, we will promptly notify affected students and the Information Regulator*as required by law.
5. How Long We Keep Your Data
We retain personal information only as long as necessary to fulfil our obligations:
- While your account remains active or while you participate in a course.
- For the duration required for accreditation, reporting, and audit compliance.
- For a limited time after course completion to verify achievements or provide assistance.
Once information is no longer required, it will be securely deleted or de-identified unless retention is required by law.
6. When We Share Your Information
We do not sell or rent your personal data. We share it only when necessary for the proper functioning of LearnSquad:
- With Partner Colleges*responsible for course delivery, assessment, and certification.
- With Randgo (Pty) Ltd*and approved technology partners for hosting, analytics, and communication.
- With accreditation or regulatory bodies*(e.g. QCTO, QLS) for verification, auditing, or certificate issuance.
- With payment processors*and secure service providers to complete transactions.
- With regulators, courts, or law enforcement where disclosure is legally required.
- To prevent or investigate fraud, abuse, or security threats to the platform.
- In the event of a company restructure or ownership change, data may be transferred under continued protection.
Aggregate Reporting
We may share aggregated, anonymised insights*– such as completion rates, engagement statistics, or overall student outcomes – with partners, clients, or the public to demonstrate platform impact.These insights never include personal or identifying information about individual students.
All third parties are required to protect your information and use it only for authorised purposes.
7. Cookies and Analytics
We use cookies to optimise the platform and personalise your experience. Cookies help us:
- Keep you signed in during active sessions.
- Remember your preferences and settings.
- Understand how students interact with LearnSquad to improve usability.
We also use analytics tools, such as Google Analytics, to gather anonymised usage statistics.
You can adjust cookie settings in your browser at any time; however, some features may not function properly if cookies are disabled.
8. Your Rights Under POPIA
You have the right to:
- Access your personal information.
- Request correction of inaccurate or outdated information.
- Request deletion of your data, where appropriate.
- Withdraw consent for marketing communications or optional data use.
- Object to processing in certain lawful contexts.
- Lodge a complaint with the Information Regulator*if your rights are violated.
To exercise any of these rights, please contact us using the details in Section 10.
We may require proof of identity before processing your request.
9. International Data Transfers
Most personal information is stored within South Africa. Where international transfers occur – for example, to accreditation bodies or secure service providers abroad – we ensure appropriate safeguards or contractual protections are in place, consistent with POPIA requirements.
10. Contact Us
Randgo (Pty) Ltd
8 Waterval Crescent South, Woodmead, Sandton, 2191
Email: support@learnsquad.co.za
8 Waterval Crescent South, Woodmead, Sandton, 2191
Email: support@learnsquad.co.za
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
P.O. Box 31533, Braamfontein, 2017
Email: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
P.O. Box 31533, Braamfontein, 2017
Email: POPIAComplaints@inforegulator.org.za
Website: www.inforegulator.org.za
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect operational or legal changes.
If updates are significant, we will notify students through the LearnSquad platform or by email.
The most current version will always be available on our website.
If updates are significant, we will notify students through the LearnSquad platform or by email.
The most current version will always be available on our website.
By continuing to use LearnSquad, you confirm that you have read and understood this Privacy Policy.We remain committed to protecting your personal information and maintaining a secure, transparent learning environment for all students.