Personal Assistant Certificate
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Description
The Personal Assistant Certificate equips learners with essential administrative, organisational, and professional communication skills to thrive in modern office environments. Designed for individuals seeking roles as executive or personal assistants, this programme focuses on calendar and schedule management, customer service, and workflow optimisation.
Learners will gain practical experience in handling correspondence, managing priorities, and using modern office technology to improve workplace efficiency. The curriculum also emphasises interpersonal skills, stress management, and conflict resolution, ensuring learners can operate effectively under pressure while maintaining professionalism.
On completion, graduates will be able to provide executive-level administrative support, manage complex schedules, communicate with clarity, and contribute to overall organisational success. Accredited by the QCTO and endorsed internationally through QLS, this certificate offers recognition both locally and abroad.
What You’ll Gain
- Manage calendars, meetings, and schedules with efficiency and accuracy.
- Communicate professionally in person, over the phone, and in written formats.
- Apply time management and prioritisation strategies to increase productivity.
- Use office technology and digital tools to optimise workflows.
- Apply interpersonal and conflict resolution techniques to strengthen workplace relationships.
- Support executives and teams with administrative tasks that enhance business performance.
Included in the Course
- Dedicated learner support during office hours via WhatsApp, email, phone, and live chat.
- Fully online access to learning content, assessments, and case studies.
- Immediate access to modules and resources after enrolment.
- Certification issued in both digital and physical formats upon completion.
- Additional glossaries, templates, and administrative toolkits included.
Manage executive‑level correspondence, phone interactions, and reporting with clarity.
Schedule, prioritise, and optimise workflows to support high‑pressure environments.
Use office technologies and systems to streamline administrative functions.
Strengthen collaboration and resolve workplace conflict while maintaining professionalism.
Provide executive‑level support, maintain confidentiality, and uphold professional standards.
Personal Assistant Certificate
Entry Requirements
- Matric or Grade 12 qualification.
- Mature age exemption for learners 23 years or older.
- Proficient English literacy.
- Reliable internet access.
- Suitable mobile or desktop device.
Course Introduction
What you can expect to learn
Learners can expect a flexible, self-paced online journey with a balance of theory and workplace application. The course includes structured modules, interactive case studies, and applied assignments designed to provide practical skills for personal and executive assistance.
Support is available during office hours to guide learners through enrolment, coursework, and assessments. On completion, learners receive digital and physical certificates accredited by the QCTO and endorsed by QLS.
Course Structure
Learn the foundations of personal and executive assistant roles, including core responsibilities, time management, and organisational skills.
- Define the responsibilities of a personal assistant.
- Apply time management strategies.
- Write professional reports and documents.
Develop professional communication skills for telephone interactions, including etiquette and collaborative practices.
- Apply telephone etiquette and protocols.
- Use body language cues effectively in calls.
- Manage professional and collaborative communication.
Strengthen your ability to work independently with resilience and professionalism. Learn stress management, interpersonal skills, and conflict handling.
- Manage personal stress in the workplace.
- Apply interpersonal skills to professional interactions.
- Resolve conflict constructively.
Gain practical skills in resolving conflict in administrative contexts while maintaining professionalism.
- Identify common workplace conflicts.
- Apply de-escalation and resolution strategies.
- Maintain professionalism during conflict situations.
Frequently Asked Questions
A: Yes. Learners receive structured course modules, assessments, and resources. Content remains accessible for at least 24 months after enrolment for ongoing reference.
A: Yes. All courses are accredited by the Quality Council for Trades and Occupations (QCTO, SA) and endorsed by the Quality Licence Scheme (QLS, UK), ensuring both national and international recognition.
A: Yes. Every programme combines theory with practical assignments, case studies, and applied assessments to ensure real-world learning.
A: Yes. Real human support is available via WhatsApp, live chat, phone, and email in multiple languages. Response times are SLA-driven, with live channels responding within minutes.
A: Yes. Courses are designed for both entry-level learners and working professionals. An orientation module and self-paced structure support learners at all levels.
A: All courses are fully accredited by QCTO (SAQA) and internationally endorsed by QLS (UK). Certificates are co-branded with Accelerate Management School and, where relevant, partner branding.
A: A Matric/Grade 12 (or equivalent), reliable internet access, and English proficiency are required. Some specialised courses may recommend prior work experience.
A: The platform is mobile-first and works on smartphones, tablets, or desktops. Courses are optimised for low-data use and include offline-ready options for rural or low-bandwidth areas.
A: Yes. On successful completion, learners receive an accredited certificate in both digital and physical formats, recognised locally and internationally
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